Data protection statement

We, in the Viessmann Group companies, take the protection of your personal data very seriously and adhere strictly to data protection regulations. Personal data is only recorded on our websites and when using our apps to the absolute minimum extent necessary. The data collected will never be sold or passed on to third parties for any other reason.

The statement below provides an overview of the type of data that is collected, the reason for its collection and how the company ensures its protection. It applies to all websites and apps under Viessmann's responsibility. Viessmann websites and apps may include links to the websites of other suppliers, but this data protection statement does not extend to such sites/apps.

Data processing by consulting our websites and using our apps

Viessmann automatically collects information which your browser or the app transmits to us, and saves it in our server log files. This information consists of:

• Browser type/version
• operating system used
• referring URL (page visited previously)
• host name of the computer accessing the site (IP address)
• time of the server enquiry.

Viessmann cannot use this data to identify specific individuals. This data is not combined with other data sources. The data is used only for internal statistical evaluation.

Cookies and use of analysis tools

For several functions, the websites use cookies. These are designed to make our website more user friendly, effective and secure. Cookies are small text files which are filed on your computer and saved by your browser. Most of the cookies we use are session cookies. These are deleted automatically after your visit. Cookies do not cause any damage to your computer and do not contain any viruses.

Viessmann also uses analytical tools for this purpose, e.g. Webtrends or AppSee. The data provided and used is collected and saved completely anonymously. This data may under certain circumstances also be saved outside Germany or the European Union.

You can prevent such data being transmitted via corresponding settings in your browser or app, or the executing operating system environment (iOS, Android), but this may lead to problems with retrieval or operation, or with the functionality of the offered content or service in some cases.

Use and transfer of personal data

If you have provided us with personal data, we only use this to answer your queries, to process contracts concluded with you, for technical administration, for logging in and in the services provided on the respective web pages or apps. Personal data provided by other services or for other purposes may only be used subject to your consent. You may withdraw your consent at any time.

Your personal data is only passed on to third parties or otherwise transferred if this is required to process the contract (especially transferring order details to suppliers), for invoicing purposes, or if you have previously given your consent. You have the right to revoke your consent at any time.

Saved personal data is deleted if you withdraw your consent to its storage, if the information is no longer required in order to fulfil the purpose intended by its storage, or if its storage is not permissible for other legal reasons.

Right to information, deletion

You have the right to be informed, at any time, about any data stored concerning yourself, as well as its origin, recipients and the purpose of storage. In addition, pursuant to the requirements of statutory regulations, there is a right to correct, block and delete personal data.

Further information

Your trust is important to us. We are therefore keen to be accountable to you at any time regarding the handling of your personal data. If you have any questions which have not been answered by this data protection statement, or if you would like further information about any particular point, please contact us at:

Viessmann Middle East FZE

P. O. Box 341330
Dubai Silicon Oasis Building
E-Wing Office No. 605
Dubai, United Arab Emirates

Tel +971 (4) 372 42 40
Fax +971 (4) 372 42 41


Security information

We endeavour to make use of all technical and organisational options to store your personal data in such a way that it is not accessible to third parties. In communication via email, we cannot guarantee full data security, and therefore recommend you send confidential information by post.


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